Itas. Customer satisfaction questionnaire

Dear Customer,
In line with our company policy we wish to provide services to all our customers that will fulfil "customers' satisfaction" and we kindly ask you to dedicate a few minutes of your time to fill in this questionnaire giving your assessment and ratings for the services given.

We thank you for your co-operation.
With kind regards

ITAS Quality Assurance Manager

FROM:
Company :
Name and Surname :
Company position :
Phone :
E-mail :
Notes :
Leggenda	Importance rating 3 - Very important 2 - Important 1 - Less important
Leggenda	Satisfaction rating 5 - Very good 4 - Good 3 - Average 2 - Sufficient 1 - Scarce
Valuation of service
Questions	Importance rating	Satisfaction rating
a. How do you consider the commercial support of our company?
b. How do you consider our capacity in finding technical solutions in line with your requirements?
c. How do you consider our readiness in answering your telephone requests?
d. How do you consider the fairness of our delivery time to your requirements?
e. How do you consider our capacity in satisfying the change you asked during an order?
f. How do you consider the support of our sales engineers?
Valuation of product
Questions	Importance rating	Satisfaction rating
a. How do you consider the correspondence of our product to your requirements?
b. How do you consider the quality of our product?
c. How do you consider the relation between quality and price of our product?
d. How do you consider the quality of our product compared with the competitors' one?
e. How do you consider the price of our product compared with the competitors' one?
Before sending, please read and agree: PRIVACY STATEMENT For personal data we are collecting, the following rules apply: we are storing your personal informations only to better serve you as our customer. The informations you provide will not be made available to third parties. You have the right at any time to see the personal informations we have stored, to correct it or to have it deleted. For further informations you can ask our privacy rules responsible: Mrs. Emma Pozzoli, at our head office. I Agree